Privacy Policy

General

Thank you for your interest in this website, Claimr.io and the products, services and features we make available to you (collectively the “Services”).

Protecting user’s data and using it only in the way our visitors/users expect from us is our highest priority. Thus, the following Privacy Policy is designed to inform you about the processing of your personal data and your rights regarding this processing according to applicable data protection laws.

We, CLAIMR SOFTWARE LTD, a legal entity established and operating under the laws of Cyprus, registration address: Georgiou A, 14, Flat/Office 15 Germasogeia River, 4047, Limassol, Cyprus (hereinafter – “we”, “us”, “our” or the “Owner”), are the data controller, meaning that we are the organization that is legally responsible for deciding how and for what purposes your personal data is used and therefore, are responsible for the data processing explained herein.

Our Services may link to other third-party websites and services to make more features available to you. Such third parties may also collect your personal data based on their own privacy notices. For more information about how they collect and use your information, please read their privacy notices respectively.

Our Services may also be located and accessible from the websites of our corporate customers to provide you with more features and accessibility options.

We do not provide the Services to individuals under 18 years old (or other applicable age of maturity in your jurisdiction), subsequently we do not process their personal data. We do not intend nor knowingly collect and process personal data of minors. We rely on the personal data we’ve received from data subjects (including data as to a user’s age and legal capacity). By using or accessing our Services, you represent that you are at least 18 years old (or other applicable age of maturity in your jurisdiction) and have all rights to enter into an agreement with us as to the receipt of Services, as well as you give us the consent to collect and process your personal data for the purposes, we mentioned herein.

If you are aware that any personal data of an individual under 18 years old (or other age limitation, depending on the jurisdiction) has been shared with or through our Services, please let us know so that we can delete that data.

Should a person whom we know to be under 18 years old make known to us his or her personal data, we will use that information only to respond directly to a specific request from such person and will not use it beyond the scope of that request.

Data We Collect

When you use our Services or when you correspond with us by email, phone, through social media or otherwise, we collect (either directly or through third parties) the following personal data about you: trackers (e.g., device ID, device type, platform, language, IP address, etc.); usage data (e.g., public metrics, event time, etc.); username; user ID; login details; email address; profile picture; location; social media usernames and URLs; wallet address; various types of other data; your responses to requests, surveys and promotions; any other information you disclose to us voluntary, e.g. when sending customer feedback through the Services.

If you do not provide personal data we ask for (where it is indicated to be required), we might not be able to provide the Service to you.

Users are responsible for any third-party Personal Data obtained, published or shared through the Services and confirm that they have the third party's consent to provide such Data to the Owner.

Please note that we do not collect and/or process personal data that is, by its nature, particularly sensitive (e.g., health information, etc.).

How Your Data is Collected

We collect personal data from you:

• directly, when you enter or send us information, such as when you register an account, contact us, send us feedback, or use our Services; and
• indirectly, such as from your browsing activity while using our Services, from our partners and other third parties (e.g. when you sign up using services such a s Discord, Facebook, etc.).

Data Protection

The security of your personal information is of great importance to us. We use various kinds of organizational controls, technical, physical, electronic, and administrative security mechanisms that are designed to protect your data from loss, damage, deletion, misuse, unauthorized access, disclosure, or alteration. We also have procedures in place to deal with any suspected data security breach. If there's reason to believe that the data has been unlawfully acquired or accessed e.g., by unauthorized persons, if applicable, you will be notified about such data breach expediently.

Legal Basis of Processing

We process your personal data under the following lawful bases and for the following reasons:

Your consent

We rely on your consent when we use your personal data to deliver the Services to you.

We also rely on your consent when we provide certain types of services to third parties (e.g. your enrollment into their campaigns). We

We also rely on your consent when we sell and share your personal data with our corporate clients for the purposes of them further approaching you with offers as to their products and services.

You have a right to withdraw consent to processing of your personal data. You may enjoy this right at any time you wish. Please remember, that the withdrawal of consent does not mean that the processing before the withdrawal is considered thus illegal.

Note: Under some applicable laws we may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

Compliance with our legal obligations

We rely on this ground to identify you and verify your identity (if applicable) or to help prevent and detect fraud against you or us, to protect the security of systems and data, or for disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, (e.g., to record and demonstrate evidence of your consents).

All applicable laws depending on the relationship between you and us may affect the scope of personal data we collect, the ways we process your personal data, our ability to keep the confidentiality of your data and avoid their disclosure, duration of the planned retention, etc.

For the performance of a contract with you or to take steps at your request before entering a contract

We rely on this ground to provide the Services to you or to enter into employment or other contractual relations with you (or with the business you represent).

To perform a task carried out in the public interest

We may rely on this ground of processing to report to the police or other competent enforcement agencies in case we discover fraud, threats to other users or any other violations of the applicable law or suspicious behavior or actions committed on behalf of your use of our Services.

For our legitimate interests or those of a third party

We may rely on this ground to create and manage your account with us, to make non-marketing related communications to you, about changes to our terms or policies or changes to the Services or other important notices; to enable or administer our business (quality control, consolidated reporting, customer service), for recruitment and HR purposes, for optimizing and enhancing the operation of our Services, developing new features and services (including when it is collected as a part to the aggregated data), and providing you with relevant advertising materials as long as it is allowed by your device or browser’s personalization and privacy settings.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Please note that after we receive your explicit consent, we may run any automated decision-making devices or software including those based on all the data aggregated and may use personal information we collect for profiling. We may use it since it delivers such benefits as increased efficiencies and resource savings in providing you the Services.

Data Storage

We ensure that the personal data are not retained longer than necessary in relation to the purpose for which they are processed. In order to ensure compliance with this principle, we define the retention periods applicable to each processing operation. The following elements are considered when determining the retention period:

• legal obligations;
• recommendations of supervisory authorities;
• best practices;
• our operational needs.

Different retention periods apply for different types of personal data. Deleting your account will automatically entail deletion of your data, unless its storage is justified by legal obligation or our legitimate interest to do so.

Following the end of the relevant retention period, we will delete or anonymize your personal data.

Disclosure and Sharing of Your Data

Any information collected and processed by us is treated with the utmost confidentiality. We will make no public release of any personal information that is collected. We ensure we always include the controls and warranties embodied in this Privacy Policy to the contracts and agreements we enter into with our partners and contractors to whom we grant access to your personal data. Once they will have access to your data, they will provide the equal protection as stated here.

We may be legally obliged to disclose your personal data to the competent state authority, enforcement agency or a court in case we receive a mandatory request for such disclosure from them, including to meet national security or law enforcement requirements and/or to comply with a judicial proceeding, court order, or legal process served on our Services. What is more, we may be proactive and address the competent authority in case we suspect a violation of law to be committed in association with your persona via our Services.

If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We routinely share personal data with third parties helping us to run our business, e.g., website hosts (such as Amazon Web Services), website analytics providers (such as Google Analytics), for sign in and sign up purposes (such as Discord, X, Facebook, etc.), etc.

We may also need to share personal data with external auditors, professional advisors (such as lawyers and other advisors), law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations; or other parties in connection with a significant corporate transaction or restructuring. Usually, information will be anonymized but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.

Detailed Information on the Processing of Your Data

Your Personal Data is collected for the following purposes and using the following services:

Access to third-party accounts

This type of service allows us to access Data from your account on a third-party service and perform certain actions with it. These services are not activated automatically, but require explicit authorization by the User. For example, X (Twitter) account access service allows us to connect with the User's account on the Twitter social network, provided by Twitter, Inc.

Analytics

We use Amplitude Analytics which enables us to monitor and analyze web traffic and can be used to keep track of User behavior.

Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable us to run our Services and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of our Services. For example, we may use Amazon Web Services (AWS) which is a hosting and backend service provided by Amazon Web Services, Inc.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of our Services. The interaction and information obtained through our Services are always subject to the User’s privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it. It is recommended to log out from the respective services in order to make sure that the processed data on our Services isn’t being connected back to the User’s profile.

Registration and authentication

By registering or authenticating, Users allow us to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, we will be able to access some Data, stored by these third-party services, for registration or identification purposes. Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service. User Data Collected Through Google is not used for targeting, profiling, personalized advertising, or any other purposes prohibited under Google policies. For example, we may use:

• Twitter OAuth which is a registration and authentication service provided by Twitter, Inc. and is connected to the Twitter social network.

• Twitch.tv Authentication which is a registration and authentication service provided by Twitch Interactive, Inc.

Provision of services to our clients and partners

From time to time we may provide certain types of services to our corporate clients and partners, including your enrollment to their promotion campaigns.

Sale of your personal data to our corporate clients

In certain cases we may sell and share your personal data with our corporate clients, so that they could contact you directly to offer their own products and services. By using our Services, you consent to selling and sharing your personal data with our corporate clients for the aforementioned purposes. We do not sell User Data Collected Through Google or share it with third parties for purposes such as targeted advertising, reselling, or any other prohibited use under Google policies. User Data Collected Through Google is processed solely to provide and enhance our Services’ functionality.

Entering into employment or other agreements with you or the businesses you represent

From time to time we may search for new qualified specialists to join our team and therefore may contact certain individuals that we believe may fit the open roles in our Company. We may also contact representatives of certain entities which we believe would be interested in using our services.

Data Transfers

It is sometimes necessary for us to share your personal data to countries outside the EEA. In those cases, we will comply with applicable EEA laws designed to ensure the privacy of your personal data.

Under data protection laws, we can only transfer your personal data to a country outside the EEA on the basis of an adequacy regulation or (where such is not available) under legally approved standard data protection clauses recognized or issued under the applicable data protection laws. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time, we will not transfer your personal data outside the EEA unless we can do so on the basis of an alternative mechanism permitted by data protection authorities.

By using our Services, you consent to the transfer of information that we collect about you, including personal information, to any country in which we, our service providers or our corporate clients are located. When transferring your personal data, we will do all reasonable measures to verify that an importing entity has all necessary organizational and technical measures to secure your personal data.

Your Rights

We undertake to guarantee the effective exercise of your rights as a data subject. Usually, you can exercise them free of charge. Nonetheless, we retain the right to do so in case we receive an excessive number of repeated requests.

Your rights include the following:

• The right to receive information about the data processing and a copy of the processed data;
• The right to demand the rectification of inaccurate data or the completion of incomplete data;
• The right to demand the erasure of personal data;
• The right to demand the restriction of the data processing;
• The right to receive the personal data concerning the data subject in a structured, commonly used and machine-readable format and to request the transmittance of these data to another controller;
• The right to object to the data processing;
• The right to withdraw a given consent at any time to stop a data processing that is based on your consent;
• The right to file a complaint with the competent supervisory authority.

To exercise your rights, please contact us (see “Contact us” section below). When you send us a request to exercise a right, you are asked to specify as far as possible the scope of the request, the type of right exercised, the personal data processing concerned, and any other useful element, in order to facilitate the examination of your request. In addition, in case of reasonable doubt, you may be asked to prove your identity.

We will do our best to answer you as soon as possible or within a reasonable period taking into account the complexity of the request, but in case we are processing a large number of requests the answer may take us longer than you might expect.

Cookies and Similar Technologies

We use cookies on our website. A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. These help us recognize you and your device and store some information about your preferences or past actions.

You can set your browser to refuse all or some browser cookies and other similar technologies, or to alert you when cookies are being sent. If you disable or refuse cookies and other similar technologies some parts of our website and the Services may be not accessible or may not function properly. You can learn more about this and the cookies and other tracking technologies we use by reading our Cookie Policy.

Marketing Communications

We may use your personal data to send you updates by email about our Services, including exclusive offers, promotions or new features. In using your personal data for such marketing purposes, we rely on your consent. This means that we will use your details for marketing purposes only if you have consented to have such communications from us. You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us or using the “unsubscribe” link in emails received from us. If you do choose to withdraw your consent, this will not mean that our processing of your personal data before you withdraw your consent was unlawful.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time by notifying you on this page and possibly within the Services and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

How to Complain

Please contact us if you have any query or concern about our use of your information (see below “Contact us”).

You also have the right to lodge a complaint with a relevant data protection supervisory authority in the state of your habitual residence, place of work or of an alleged infringement of data protection laws.

Contact Us

You can contact us by post or email if you have any questions about this Privacy Policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

Name: CLAIMR SOFTWARE LTD

Postal address: Georgiou A, 14, Flat/Office 15 Germasogeia River, 4047, Limassol, Cyprus

Email: info@claimr.io

Notice For California Residents

If you are a California resident, provisions of the Privacy Policy will apply to you subject to several additional things you need to know about processing of your personal data pursuant to California Consumer Privacy Act (“CCPA”), which went into effect on January 1, 2020.

Your Rights

Under CCPA, you have the following rights regarding your personal information:

Right to know what personal information we collect about you and the purposes of that collection, as well as know how your personal information is used: you have the right to know what personal information about you we collect, the sources from which it is collected, and the purposes for which we collect it.

Right to know with whom we share your personal information: you have the right to know whether we share your personal data with any third parties. We may share your personal information with third parties who help us run our business.

Right to know whether any of your personal information is sold: in certain cases we may sell or rent out your personal information to our clients and partners.

Right to “Opt-Out of Sale” of your personal data: you have a right to opt-out of sale of your personal data at any time at your discretion using the “opt-out” mechanism on our Service or by means of contacting us as prescribed in the section “Contact Us” above.

Right to access, request, and receive personal information: you have the right to request which personal data was collected about you and receive a copy of such information. We will disclose and deliver the required information to you in the manner described in the CCPA after receiving a verifiable request from you.

Right to request deletion of your personal data: you have the right to request deletion of your data from our systems to the extent provided by the CCPA.

We will not discriminate against you for exercising any of your CCPA rights. Please contact us if you have any further questions regarding your rights under the CCPA (see the “Contact Information” section for contact details). This should be a verifiable consumer request related to your personal information. The verifiable consumer request must provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. All requests must be labeled “California Resident Request” on the email subject line.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. We will reply within 45 days of request receipt. If we need more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically.